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Shipping & Orders
Availability
Lead TimeLead times are the estimated amounts of time it takes for products to leave the Sheet Music Plus warehouse. Lead times for all of our products are displayed in the individual product descriptions, as well as next to the product name in your shopping cart.
While most of our products are in-stock in the Sheet Music Plus warehouse and ship within 24 hours of order placement, some products must be ordered from their publishers or manufacturers before they are shipped to you. Lead times vary based upon any known delays publishers may be experiencing, transport time from publisher locations, etc. Lead times are estimations based upon what we know at that time; they do not include any unforeseen delays at the publisher or manufacturer, or transport delays between those entities and our warehouse.
Expedited Shipping and Lead Time Items:
Expedited shipping purchased during the checkout process does not rush product from publishers to our warehouse. Expedited shipping rushes package transport from our warehouse to your location. Example: If the lead time is 4-6 weeks on an item and you order Overnight shipping, you must wait 4-6 weeks for the item to arrive at our warehouse, and once it arrives we will ship to you via Overnight delivery.
We are unable to rush product from publishers to our warehouse upon request.
Orders with Lead-time Items - Splitting Shipments or Rushing In-stock Items
Orders will ship when all products have arrived in our warehouse. If customers order items with lead-times (anything other than "Usually leaves our warehouse in: 24 hours"), their orders will be held until the last item arrives in our warehouse. Unfortunately, we are unable to split shipments upon request. If customers wish to order in-stock and lead-time items, and do not wish to wait for all items to arrive in our warehouse, separate orders must be placed to accommodate those needs.
Note: In some instances, Sheet Music Plus may send your order in separate shipments due to unexpected changes in product availability. In these cases, you will not be charged extra for the service.
Digital Print titles are available instantly on your computer for viewing and printing.
Unexpected Changes to Availability
Occasionally suppliers notify us after an order is placed that an item has been discontinued. In the rare event that this should happen, our system will send you an automated message letting you know the item has been cancelled. If only one of the items in your order is cancelled, you will be notified by email and the remaining items will be shipped when they come available. Credit cards will only be charged for shipped products and shipping charges will be reduced according to the cancellation. Orders placed using PayPal will receive a credit back to their PayPal account.
If a product in your order is temporarily unavailable, that product is automatically delayed for later shipment. If a product in your order is no longer available, that product is automatically cancelled.
The following are the most common reasons for changes in availability:
Item Delayed Due to Supplier Out-Of-Stock:
Item is delayed due to supplier being temporarily out of stock because of high demand or because the item is temporarily discontinued. The order can be cancelled at any time before you receive your shipping notification by contacting [email protected]. Include your order number and the item(s) you wish to cancel.
Item Cancelled Due to Supplier Out-Of-Stock:
Item is canceled because of uncertain availability from the supplier. On these rare occasions, suppliers are unable to provide us with a reliable estimate for when the item will be available. You can try to reorder the item in 6-8 weeks. However, there is no guarantee that the item will be available.
Item Cancelled Due to Discontinuation:
Item is discontinued and no longer available. Suppliers discontinue items for a number of reasons, including decreased demand or lost copyright. We will delete a discontinued item from our catalog as soon as we are made aware of its unavailability.